- Customized screening and testing
- Specialized language evaluations
- Orientation of new hires
- Performance benchmarking creating standardized performance modules and identifying key competencies as a benchmark for new hires.
- Fully managed services by an on-site call centre team to include training and coaching, handling attendance, punctuality, shift changes and other employee issues. Creation of employee retention, reward and recognition programs, exit interviews, salary and employee surveys.
- Customized reporting for call center hiring initiatives, trends, ongoing tracking of performance measurements and quality programs.